Shipping Policy
Last updated: 13 August 2026
Where we ship
We currently ship within Australia only. If you're outside Australia and would love to get your hands on Brené La Maison, email us at hello@brenelamaison.com.au and we'll see what we can do.
Shipping rates
- Standard shipping: $12.00 AUD
- Free standard shipping on orders over $120.00 AUD
- Express shipping: $18.00 AUD
The exact rate for your order is calculated and shown at checkout before you pay.
Store Pickup
Local pickup is available at our South Penrith, NSW location. Orders are usually ready for pickup within 24 hours — you'll get an email as soon as it's ready.
Processing times
We aim to process and dispatch every order as quickly as possible. If an item is marked as pre-order (for example, our Provence Range), the expected dispatch window will be shown on the product page and in your order confirmation.
Delivery times
Once dispatched, standard shipping typically takes a few business days to arrive depending on your location within Australia, with express shipping arriving sooner. These are estimates only and can vary with courier delays outside our control.
Tracking
You'll receive a shipping confirmation email with tracking information as soon as your order is on its way.
Damaged or missing parcels
If your order arrives damaged or doesn't arrive at all, please contact us at hello@brenelamaison.com.au and we'll sort it out for you.
Returns
For information on returns and exchanges, please see our Refund Policy.
Questions?
Contact us any time at hello@brenelamaison.com.au.